Your customers are going to be tough on you. You may think it’s personal, you may think it’s unfair. But, as a business owner, you need to accept the fact that your customers are going to judge you, and in some cases, they may not even be nice about it.
Here’s a hypothetical situation: you go out to eat to a new restaurant, and It’s your first experience there. The dining room is clean and well-decorated, and the staff is all friendly and professional. The food is served and it’s amazing! Then you look over, and in plain view, next to the hallway to the restroom, is the mop bucket left out in the open. You wonder that if the hallway is left in this condition and you can see it, what about the kitchen you can’t see!?